Vicki's Story

I can clearly remember that day…12 Apr 07, the phone rang just as my colleague and I were about to leave the office for the day. It was from a British customer who lost his passport, he need a visa urgently for his new passport to fly on Saturday, which is two days later, to Thailand to meet his parents whom he had not seen for five years. Also, he needed to rush back on the subsequent Monday for an important meeting.

Immediately the next morning, we collect the relevant documents from the customer and head back office to contact our associates for help to process the visa.? However, until 2.30pm, nobody is willing to take the case due to the time constraint. Finally, I called the customer and we decided to go down to the Immigration office directly with no further delay.

We reached the immigration office at 4.02pm. My heart sank as the counter staff informed me visa processing was closed for the day, the earliest we can get the visa is next Monday.? However, knowing the importance of this visa to the customer, I am determined not to give up even if there is only a very slim chance.? I decided to seek the help of their Department Head. Unfortunately, he is not available at the counter.? We waited for 20 minutes before we finally managed to meet and relate our case to the Department head. Though he empathized with us, he was unable to guarantee we will get the visa processed as the office would be closed in another 13minutes.

The time seemed to drag , it was the longest wait I ever had. One by one, I saw the staff left the counter for the day.? As the last staff walked out from the counter, she told us to come back next week as the office was closed for the day.? Luckily at this moment, another three customer came in to collect their passport. Finally, after some persuasion, the kind staff agreed to help.? As she headed back to her counter, I saw a red envelope on her desk.? She looked up and signaled at me to collect the passport. At that moment, my heart was palpitating with joy.? It is amazingly unbelievable! We got the visa in 13minutes!?

2007年4月12日，临近下班时间，我正收拾文件准备回家，此时电话铃声响起来……这是一位英国客户打来的，他因为在入境中国后不小心遗失了他的护照，更重要的是后天一早他就必须飞回泰国公司，请我们帮忙，我接下了单子交给老板。
第二天，一如既往地到公司上班，没任何惊奇开心的事情。习惯性地打开电脑，接收邮件，回复客户……到十点左右，老板跟我说要去前一晚的客户处，突然心情明朗起来！！
来到威斯汀大酒店见到了客户。与他的交谈中， 我得知他这次签证的重要性：他要在周六赶回泰国见五年未见的父母并在周一有一个重要的面试。接下所有的文件和护照，我们回到公司联系。时间一分一秒的过去，我们都紧张起来。到了下午2：30依然没有解决方案，期间客户也几次三番催促，最终他决定去出入境管理局办理。于是我带着文件及护照赶往出入境管理局。感觉到事态的严重，一路上我丝毫不敢有所怠慢。
飞奔到目的地已经下午4：02分，见到客户我们冲到三楼。在第一个服务窗口我询问一位女士，但他说已经不可能办理了，最早在下周一上11点拿到新签证。我一直乞求她帮忙，可她无动于衷。我没有气馁，到了第二个窗口，那位先生也说了同样的话，并附加如果三点前送来还有可能受理，现在的可能性为零。那一刻，我充满了负罪感，如果我们一早就送来那事情就不会这么麻烦了。想归想，我心中更加强了为客户办好事的决心。
不知道为什么，当时我的念头就是要找领导，当时已经下午4：20。找到管理局领导的服务窗口，他正因为处理其他两位外国朋友的事情走开了，但此时时间对我们那么重要，没浪费一分钟事情的成功率会下降。短短的二十分钟我们感受到度分如年的煎熬。终于在4：40分领导回来了，我立即“扑”上去向他描述了情况的严重性和紧迫性。领导看看文件镇定的说：“如果在五点下班前你们能拿到签证那我恭喜你们，如果没有……”他耸耸肩。我一看手表已经4：47了，我和客户冲到一楼领证处，，我们在此期间又感觉到了漫长的时刻。客户问我：“vicki，你觉得我们的成功率有多少？”对于什么都不懂的我当时回答是50%。他还乞求上帝保佑我们。我们不时地跑到营业窗口询问，他们告诉我业务已经在系统中记录但证件还没发下来。
时间一秒秒在走，我的信心也在下降。考虑到没付费不能领证，我跑去收费处恳求他们留一个人受理业务，他们同意了。但当我回到营业窗口，他们一个个走出来，下班了。可是我们的签证？我和客户面面相觑。当最后一个工作人员走出来时，我一个信念将她留下，但她冷冷地说：“我们都要回家的，你们下周来吧！”可我就是不肯让步。正巧，此时冲进三个迟到领证的人，我们四个人围住工作人员，她嘀咕着返回了营业窗口，充满不悦。我明显看到她桌上有个红色的信封。果真她对我挥挥手，示意我领证。那一瞬间我心里阳光明媚。我向英国客户做了个胜利的手势，他脸上的笑容也荡漾开了！接过信封，打开护照，全新的签证展现在我们面前，英国客户兴奋的跳起来拥抱我，我们沉浸在喜悦中。我们拿着新的签证奔到三六向他们的领导表示感谢！
真是太不可思议了！13分钟，短短13分钟我们竟办到了签证？这分明是我的耐心和毅力才创造了奇迹！在回家的路上，太阳徐徐下降，但我相信，我心中的太阳永远不落！